Blake Dolin

Windows admin supporting app development teams with DNS, certificates, and Active Directory. Manage core services and work with InfoSec to keep things secure. Help teams automate tasks using tools like Ansible and GitLab. Monitor and report on infrastructure using Splunk and Tenable.

• Supported automation and CI/CD for application teams with Ansible, Salt, GitLab, and more.

• Managed DNS, Active Directory, certificate management, and other core infrastructure services.

• Deployed and maintained cybersecurity tools in partnership with InfoSec.

Maintained internal software that keeps business operations going. Handled tough tickets and real troubleshooting. Improved and automated processes for smoother workflows. Worked with different teams to make sure technology fits the work.

• Lead escalation for complex helpdesk issues.

• Automated repetitive tasks and built efficient workflows.

• Maintained and improved all internal business tools.

Led the team responsible for equipment rollouts and setup across the company. Worked with engineering to automate support and installations. Managed and updated documentation and training for the team. Solved problems that required hands-on troubleshooting.

• Built and maintained automation for installation support.

• Managed team responsible for hardware and network rollouts.

Oversaw configuration of network devices from a range of vendors. Certified to repair HP and Lenovo hardware. Designed and maintained a system to speed up PC imaging and setup. Organized and updated process documentation.

• Designed and maintained imaging and configuration systems.

• Provided warranty repair for HP and Lenovo devices.

• Managed network equipment configuration across multiple vendors.

Set up and managed digital signage networks at thousands of sites. Main contact for advanced support issues. Maintained and supported core business apps like Active Directory and ticketing systems. Responded to on-call issues as needed.

• Managed digital signage deployments at more than 3,000 locations.

• Updated and organized documentation for the team.

Delivered IT support to K-12 schools. Handled network, server, and user device troubleshooting both onsite and remotely. Focused on quick problem solving and clear communication with school staff and admins.

• Improved customer satisfaction with responsive support.

Provided tech support for students, faculty, and staff. Worked on hardware repairs and software troubleshooting. Specialized in fixing Apple devices. Used available tools for data recovery and IT management.

• Supported the OU community by phone and in person.

• Specialized in Apple hardware and software.

• Handled computer repairs and software troubleshooting.